At Green Carpet, we encourage customers to carefully review their orders before completing their purchase. We strive to provide high-quality products at competitive prices, and therefore, we do not accept returns, refunds, or exchanges for reasons such as change of mind, incorrect selection, or personal preference.

The customer is responsible for making full payment once an order has been placed.

Damaged During Transit

Returns and refunds are accepted only if the product has been damaged during transit.

If you receive a damaged product, please contact us as soon as possible after receiving the shipment. To help us process your request, you may be asked to provide clear photographs of the damaged product, the packaging, and any visible shipping damage.

If the return request is approved:

• The product must be returned through India Post only.

• Refunds will be processed only after the returned product is received and inspected.

• If the inspection confirms that the damage occurred during transit, the applicable refund will be credited to the bank account as per the details provided.

Returns sent through any courier service other than India Post may not be eligible for a refund unless approved by us in advance.

Our products are carefully packaged before dispatch, and we take every precaution to ensure they reach you safely. If damage occurs during shipping, we will also work with the shipping carrier, where applicable, to resolve the issue.

Before placing an order, we recommend that customers carefully review the product descriptions and images. If you have any questions about a product, our customer support team is always happy to assist you before your purchase.

We appreciate your cooperation and understanding, which enables us to continue offering quality products at competitive prices.